This is the privacy policy (2025) of County Construction Chemicals Ltd. and sealantsonline.co.uk (our e-commerce website).


We are company no. 3059024 registered in England.

Our address is Unit 4, Chingford Ind. Centre, Hall Lane, Chingford, London E4 8DJ

This privacy policy sets out how County Construction Chemicals Ltd collects and uses your personal data through your use of this website or through your purchase or use of our services, including any data you may provide when you take part in any of our services.

This website is not intended for children, and we do not knowingly collect data relating to children.

 

  1. Important information and who we are

1.1.          County Construction Chemicals Ltd is the controller and responsible for your personal data (collectively referred to as County Construction Chemicals Ltd, "we", "us" or "our" in this privacy policy).

1.2.          If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

  1. The types of personal data we collect about you

2.1.          Personal data means any information about an individual from which that person can be identified.

2.2.          We collect only the following categories of personal data:

2.2.1              Identity Data: first name, last name, username/ number or similar identifier;

2.2.2              Contact Data: address, and telephone numbers;

2.2.3              Order History: details of purchases or orders made by you.

We do not collect or store payment card details for website purchases.

  1. How is your personal data collected?

3.1.          We collect your personal data through:

3.1.1              Your interactions with us, including completing online forms, or corresponding by post, phone, email or otherwise (for example, when subscribe to our service, request marketing to be sent to you, or give us feedback or contact us).     

3.1.2              Automated technologies or interactions, as you interact with our website, cookies and similar technologies operate on our site (see Cookies (paragraph 4.4)).

3.1.3              Third parties limited to:

(a)          Google Adds (advertising provider)

(b)          Google (analytics provider); and

(c)          Opayo (payment processor).  

  1. How we use your personal data

4.1.          Legal basis: Under the laws of England and Wales, we rely on one or more of the following legal bases: performance of a contract, legitimate interests (having considered and balanced your rights and interests), legal obligation, and consent (for specified purposes such as email marketing where you opt in).   

4.2.          Purposes for which we use personal data: We use personal data to process and deliver orders, manage customer relationships and accounts, manage payments and refunds, comply with legal obligations, and pursue legitimate business interests (for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests). Direct marketing is only sent where you have opted-in. 

4.3.          Direct marketing: All direct marketing is opt-in. You can update preferences or opt-out at any time via the ‘unsubscribe link’ in our emails.

4.4.          Cookies: We use a consent mechanism on our website that allows you to choose which non-essential cookies (for example, analytics cookies) you accept before they are set. You can manage or withdraw your consent at any time by clicking the blue cookie icon at the bottom left of the sealantsonline.co.uk website and updating your preferences. Essential cookies necessary for the operation of the site may be set without consent. We follow the requirements of the Privacy and Electronic Communications Regulations (PECR) in relation to the use of cookies and similar technologies, including providing clear information and obtaining consent for non-essential cookies. Google may also use cookies over which we have no control.

 

  1. Disclosures of your personal data

5.1.          We share personal data only with necessary, named service providers involved in providing our services, namely:

5.1.1              Google (analytics provider);

5.1.2              Opayo (payment processing);

5.1.3              OGL Computer Services (IT systems provider);

5.1.4              Wavenet (IT services provider);

We do not share personal data with other third parties for their own purposes. 

  1. International Data Transfers

6.1.          We do not transfer your personal data outside the United Kingdom. All information you provide to us is located in the United Kingdom.

  1. Data security

7.1.          We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7.2.          Payment transactions carried out by us or our chosen payment processing provider will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password to access certain parts of our services, you are responsible for keeping it confidential. Please do not share your password with anyone.

  1. Data retention

8.1.          How long will you use my personal data for:

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law:

8.1.1              Telephone orders for account customers: payment details are stored only for account holders and retained until the account is closed or the account has been inactive for more than six years, after which they are deleted;

8.1.2              Website purchases: we do not retain card details; payments are processed by Opayo;

8.1.3              Website account details: retained while the account is active or for up to one year of inactivity;

8.1.4              Basic contact/order data: retained as required for our business and legal obligations.

  1. Your legal rights

9.1.          You have rights regarding your personal data, including the rights of access, correction, rectification, erasure, objection, restriction, portability, and withdrawal of consent (where consent is relied upon). You will not usually have to pay a fee. We may request information to verify your identity and we aim to respond within one month. For full details, see the ICO website (www.ico.org.uk). 

To exercise your rights, please contact us using the details in paragraph 10.

  1. Contact details

10.1.        If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us:

10.1.1           Email address: info@countyconchem.co.uk;

10.1.2           Postal address: Unit 4, Chingford Industrial Centre, Hall Lane, London E4 8DJ; and

10.1.3           Telephone number: 020 8524 1931.

  1. Complaints

10.1    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the United Kingdom regulator for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. 

  1. Changes to the privacy policy and your duty to inform us of changes

12.1.        We keep our privacy policy under regular review.

If you have any questions regarding our privacy policy, please contact us.